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Frequently Asked Questions

General Advice

How can I contact customer support?

Please email us at and we will get back to you ASAP.

Where can I find details about shipping and returns?

Please head to our Returns & Exchanges page for details.

What’s the expiration date for my product?

The ‘open pot’ logo on the back of the pack is a guide to how long you can use the product after opening usage. Typically, Soho Joe products are good for 12 months but please check the packaging for confirmation.

Where are the products made?

All of our products are made in the UK. Our premium CBD oil comes from Switzerland.

Ingredient Advice

What is CBD oil and is it safe?

Please have a look at our ingredients page

Do your products contain micro-beads?

No, we are strictly against using micro-beads.

Are the products dermatologically tested?

Yes, they are specially formulated by our in-house formulators and dermatologically tested.

Do you test on animals?

No, our company has always been against animal testing.

Are your products vegan?

Yes, they sure are. Vegan and Vegetarian friendly.

Using the products

How do I use the products?

On the product pages, scroll down underneath the product images and click on ‘Use’, this will give you all the details on how to use the product in question. Anything not covered? Send us an email


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Soho Joe

Skincare for Men